#301 - The E.C.S. (X) Factor: Delivering Exceptional Customer Service in Parks and Recreation
Th, 1/25 from 8:30am-12:00pm
Price: $65
Presenter(s): Steve Beck, President, Beck & Associates
Outstanding customer service is more than simply meeting your customer’s needs; it is also creating an experience in which each customer feels exceptional during each interaction with you. In this informative workshop, […]
Although the IAPD / IPRA Soaring to New Heights Conference is one of the largest, if not the largest, park and recreation conference in the country there are plenty of opportunities for small group learning and networking opportunities.
There really is something for everyone at this year’s conference and we’re asking you to help spread the […]
#310 - Conducting a Strategic Master Planning Session
Th, 1/25 from 1:00pm-4:30pm
Price: $65
Presenter(s): Tom Kruse, Executive Director, Roselle Park District; Greg Miller, President, NinthEdge
Your organization cannot be all things to all people, right? So how does an organization determine the “right things” for which precious resources should be allocated? On a regular basis, board and staff […]
#423 - Marketing Secrets of the 800-Pound Gorilla: How to Double Your Program Sales and Spend Less Doing It
Th, 1/25 from 1:00pm-4:30pm
Price: $75
Presenter(s): Bill Guertin, the 800-Pound Gorilla
Ever wondered how the best media companies (radio, TV, newspapers) come up with ways to generate publicity and revenue? Listen and learn from a 25-year media marketing veteran […]