#301 - The E.C.S. (X) Factor: Delivering Exceptional Customer Service in Parks and Recreation
Th, 1/25 from 8:30am-12:00pm
Price: $65
Presenter(s): Steve Beck, President, Beck & Associates

Outstanding customer service is more than simply meeting your customer’s needs; it is also creating an experience in which each customer feels exceptional during each interaction with you. In this informative workshop, Steve Beck, President of Beck and Associates, will teach you the secret of the E.C.S. (X) Factor and help you gain the knowledge you and your staff need to set the tone for every encounter with your customers. You will learn how you can make a positive difference on a daily basis with both your external and internal customers.

Learning Outcomes - Participants will: (1) Learn their individual role in delivering exceptional customer service; (2) Identify steps to take to create outstanding customer service encounters in their agencies.

Click here for more information about the annual conference. Please note that not all conference sessions will be highlighted on The Blog Spot.